Shipping
PayPal’s New Refund Policy
Anyone selling goods via PayPal, PayPal charges 2.99% commission on the sale, which will no longer be returned when giving a full or partial refund. The flat fee is set at $ 0.49, and has never been subject to refunds. Often we get people who check out regardless of what is written in the product description or what is on the shipping page telling them not to do so before contacting us first.
‘Do Not Check Out Before Contacting Us’ has been our policy from day one. Often razors are in poor condition, needing parts or not repairable, we may not have replacement parts or the customer may not be willing to spend repairing/replacing parts or we may be unwilling to work on a given razor. This also goes for razors approved to send in, we do our best to inquire about the condition of each razor but we can’t always see issues from photos or issues with internal parts, often customers are unaware or don’t let us know this is why it’s important not to check out. In the past it was possible to refund the 2.99% commission fee PayPal charges us when someone checked out and a refund was needed, but times have changed. Please do not check out until work is completed.
With that said we are not responsible, for fees incurred when customers disregard our policy.
For CONUS and International. Please ship only your razor in any disposable box or mailer bag. Appropriate protection such as bubble wrap is recommended to insure safe delivery of your razor. Include your name and email address along with your razor. Please clean the razor and remove the razor blade.
Ensure all packages are insured for the appropriate value. We cannot be held responsible for lost or damaged inbound shipments.
Return shipping for CONUS is via USPS Priority Mail. This includes tracking and insurance for $50 Customers will be invoiced actual cost for shipping. (Additional insurance may be purchased upon request. Please let us know before checking out so we can invoice you, the actual shipping cost.) We cannot be held responsible for lost or damaged outbound shipments. We accept PayPal only, you must have a confirmed PayPal address. We can only ship to address on the PayPal Transaction Details Page. No Exceptions. All transaction must be paid in full at the time email confirmation or PayPal invoice is sent to check out, any items not paid will be considered abandoned after 30 days and sold for cost of service preformed.
INTERNATIONAL SHIPPING
Return shipping for international customers is via USPS First Class International. Rates vary depending on ship-to location and package weight. We accept PayPal only, you must have a confirmed PayPal address. We can only ship to address on the PayPal Transactions Details Page. You are responsible for all customs duty fees and or tax.
USPS First Class International is the default shipping method unless buyer request other shipping options, such as USPS Priority Mail International, UPS or FedEx.
Shipping USPS First Class International is the most economical means of delivery, but it’s not insured. Buyer assumes all responsibility for lost, damaged or missing items.
International customers can not check out via the site, you must provide correct PayPal email, full name, address and phone number for shipping rate and invoice. Shipping address 'must' match address on the PayPal Transactions Details Page. No Exceptions. All transactions must be paid in full at the time email confirmation or PayPal invoice is sent to check out, any items not paid will be considered abandoned after 30 days and sold for cost of service preformed.
TURNAROUND TIME
All work is completed in the order it is received, typically the time is 6-8 days, before your razor will go into the revamp process however this depends on our workload.
RAZOR CONDITION
Note: Most superficial scratches or marks on specific parts of the razor can be removed or at least minimized with careful re-surfacing. Deep scratches, dings dent and corrosion 'AKA' pitting can't be removed and will be seen on a coated razor, the same would apply to plating razors as well.
Every effort is made to ensure that your razor looks great before coating but we are limited by the pre-existing condition of the razor that we receive from you. We make every effort to adjust the mechanics of each razor to the best of the razors ability however some razors can't be brought back from the dead!
Realistic expectations, the overall fit and condition of your razor will reflect on the finished product, all razors must be in 'good' user grade condition. We will request photos of any razor after contacting us. After we have made email contact, please send photos of the razor you are inquiring about along with any questions.
All razors will be inspected upon receiving. From time-to-time razors come in with internal damage, corrosion and other issues. Service prices on this site are pending final disassembly and inspection, if any issues are noticed the customer will be contacted.
SUBMITTING YOUR RAZOR
First we need to know the type and condition of each razor you will be submitting they must meet the criteria for the coating process, some razor are not good candidates for the process due to type and or condition. Please let us know of any mechanical or cosmetic issues the razor may have, photos are also a big help in determining overall condition. Once we know that your razor is in good user grade condition and a suitable candidate, a color chart and layout will be emailed, followed by shipping authorization. All work is pending final inspection. Please do not checkout until work in completed.
Please do not checkout or ship any item without contacting us first.
Note: At this time we do not work on Gillette Rockets, Micromatic, Featherweight or Clog Pruf razors.
Once we’ve received the razor we will contact you and go over the colors and color layout. Payment is not required at time of submitting the razor, but is due upon completion in full.
When the razor is finished and ready to ship back, an email confirmation will be sent directing you to check out via the site or send an invoice for international customers, custom work, repair work and or parts replaced.
OUR GUARANTEE
We’ll deliver to you a ‘Shave Ready’ razor that has been adjusted, thermal coated, lubricated and sanitized. We guarantee our work for 5 months from the date shipped back to you. This guarantee does not cover original parts, improper care or cleaning. We are not responsible for the chosen color(s) you pick, for your razor. Please see our FAQ page or the care card that comes with each razor.
The best possible shave with your Gillette DE Razors is knowing it's functioning the way it was designed.
We offer a basic service for original Gillette Adjustable and Super Speed razors disassembling, cleaning, adjusting, polishing and paint. Some razor may have excessive wear such as loss of plating, we offer a nontraditional service that can address that issue as well.
For CONUS and International. Please ship only your razor in any disposable box or mailer bag. Appropriate protection such as bubble wrap is recommended to insure safe delivery of your razor. Please include the words Razor-Rite Service your name and email address along with your razor.
Please ensure all packages are insured for the appropriate value. We cannot be held responsible for lost or damaged inbound shipments.
For return shipping on this service, we offer USPS Priority Mail (Small Flat Rate Box) $ 8.30 within the U.S. This includes tracking and insurance for $50 (Additional insurance may be purchased upon request. Please let us know before checking out so we can invoice you, the actual shipping cost.) We cannot be held responsible for lost or damaged outbound shipments.
Return shipping for international customers, please see INTERNATIONAL SHIPPING above.
We accept PayPal only, you must have a confirmed PayPal address. We can only ship to address on the PayPal Transaction Details Page.
SUBMITTING YOUR RAZOR
First we need to know the type and condition of each razor you will be submitting they must meet the criteria for the Razor-Rite service, some razor are not good candidates for the service due to condition. Once we know that your razor is in good user grade condition and a suitable candidate, We will follow up with shipping authorization.
Please do not checkout or ship any item without contacting us first.
Payment is not required at time of submitting the razor, but is due upon completion in full.
When the razor is finished and ready to ship back, an email confirmation will be sent directing you to check out via the site or send an invoice for international customers, custom work, repair work and or parts replaced.
OUR GUARANTEE
We’ll deliver to you a ‘Shave Ready’ razor that has been adjusted, polished, lubricated and sanitized. We guarantee our work for 30 days from the date shipped back to you. This guarantee does not cover original parts, improper care or the original vintage plating.
CARE AND CLEANING YOUR NEWLY COATED RAZOR
The coating is impact, scratch, corrosion and chemical resistant. We highly recommend cleaning your newly coated razor with dish soap only, (such as Dawn or Joy) directly applied on a soft nylon toothbrush and warm water. Towel dry after cleaning and every use. You can ‘sanitizes’ your razor with Isopropyl Alcohol, simply put some in a spray bottle and apply, this will also help in the drying process.
We do not recommend cleaning your coated razor with chemicals or in a ultrasonic cleaner, sonic waves could weaken or damage the bond. We strongly recommend removing the blade, rinsing razor parts and towel dry after each use. Routine cleaning and common sense 'care' will go a long way in maintaining the razors finish.
OUR SHIPPING ADDRESS:
North Shore Razors
PO Box 2202
Kihei, HI 96753